Comments on: Dear Guitar Center, I want to give you money…why won’t you take it?

By: Chris

Chris — Mon, 23 Nov 2009 11:01:54 +0000

I’ve received consistently poor service at the Tulsa Guitar Center. In fact, you could almost insert your story into about a dozen different experiences I’ve had and I wouldn’t be able to tell the difference. Calling you dumb names in exchange for courteous help, talking on the phone or with a girlfriend without acknowledging your presence, or not giving you the answers you need to make a decision.

Unfortunately they’ve run most of the competition out of town, so there’s no need to improve the service level.

By: Jason

Jason — Tue, 17 Nov 2009 20:22:22 +0000

I have had excellent experiences at GC, compared to our local Scam Ash store, which has been painful to visit. When I wanted to buy a guitar, this awesome sales guy kept checking on me, but not too often. He would swap out the guitars I didn’t like while I compared three at a time in the vintage room. And, of course, I ended up spending twice as much and I am still happy with it.

For some reason, I had my first bad experience earlier this week when the sales rep added the 24 month replacement warranty on an $8 clearance item without telling me. I went back and the same person removed it and apologize.

By: anthony

anthony — Thu, 12 Nov 2009 23:48:32 +0000

Hey i went to Gc last night right before closing maybe 1 hour before closing. went to the drums looked around… no sales person he was behind the desk doing who knows what. … I come up to the desk he doesn’t even say hi…. I really think that they do this because they don’t want to help anyone out and not make a sale…. it’s all about commission.. since i look young maybe just maybe they think that i don’t know more then them about the instrument in question… however I just wanted to know the pric.. btw we where the only ones in the store!!

By: Jeremy

Jeremy — Thu, 12 Nov 2009 21:55:40 +0000

Thanks for the comment, Eric.

I think a lot has to do with the store manager, too. Guitar Centers and Sam Ash stores can be great. They have pretty good prices and a good selection. If the store has a good captain running the ship, it can be a great place to shop.

By: Eric H.

Eric H. — Thu, 12 Nov 2009 21:22:51 +0000

Jeremy,

I have the very same experience every time I go to Sam Ash. Is it me, or does it seem that all these salespeople are frustrated hair metal guitarists? I’ve purchased quite a bit of equipment in the Larchmont NY Guitar Center, very attentive staff, never any attitude. Their Paramus store is completely opposite. I have always chose to spend more if necessary to avoid dealing with attitude.

Keep up the excellent work, bro. I am very much appreciative.